Contact
Have a question, a doubt or something to report? We're here to help.
Write to us
The most direct way to reach us is our support email: [email protected]. We read every message and aim to reply as soon as possible.
Typical response times are 1-2 business days. To help us reply quickly and accurately, please describe your request as clearly as possible, indicating where relevant which app it concerns (Trading Terminal or Certificate Analyzer).
What to contact us about
You can write to us for any of the following reasons:
- Technical support: login issues, features that aren't responding, questions about using the platform.
- Questions about plans: clarifications on Explore, Investor and Quant, billing and subscriptions. See also the guide.
- Bug reports: unexpected behavior, inconsistent data or errors you come across while using the platform.
- Partnerships: proposals for partnerships, content or initiatives related to the world of quantitative analysis.
Send us a message
You can fill out the form below: it will reach us directly in our support inbox.
The message you send through this form is delivered by email straight to our support team, who will reply to the address you provide.